CASHLESS
SAFER, FASTER, AND MUCH EASIER!
SEETICKETS customers who purchased tickets through the event’s official website can now top up their Personal Accounts until July 3rd.
TICKETLINE and BLUETICKET customers will be able to top up their Personal Accounts starting July 3rd.
Building on the success of the previous edition, The biggest sunset ever will again offer cashless payments for all purchases within the venue.
From today and during the event, it is possible to load the balance onto your wristband using only your mobile phone.
HOW TO DO IT
1 _ Top up your Personal Account
Log in to your Personal Account using your ticket reference to access your transaction history and top up your balance.
2. Carrega saldo na TUA conta
You can top up your bracelet using credit/debit card directly within your Personal Account. Your account is personal and cannot be transferred.
3. Troca o bilhete pela pulseira no recinto
Exchange your ticket for a bracelet at Parque da Gaivotas (parking lot at the venue entrance). Your Personal Account balance will be automatically linked to your bracelet.
CASHLESS – EVERYTHING YOU NEED TO KNOW
When and where you can exchange your ticket for your wristband.
Skip the lines and top up your bracelet balance right from your phone using online payment method.
For those who prefer in-person transactions, there will be multiple top-up stations throughout the venue where you can top up your bracelet using MBWAY, credit/debit card, or cash.
PARQUE DAS GAIVOTAS*
*Parking located at the Entrance of the Venue.
04/07 – 14h às 20h
05/07 – 11h às 24h
06/07 – 11h às 24h
07/07 – 14h às 24h
CAMPING PARK*
*Exclusive for Camping Voucher buyers.
04/07 11h às 23h
05/07 10h às 23h
06/07 10h às 19h
GENERAL INFORMATION
The RFM SOMNII Intermarché Cashless wristband allows you to purchase drinks, food, and merchandise at the event.
You can check your wristband balance on your Personal Account, at any point of sale, or at any RFM SOMNII Intermarché top-up point.
Please note that lost or misplaced wristbands are the user’s sole responsibility. If you lose your wristband within the venue, you must visit the Cashless Support Point to receive a new wristband for new top-ups and purchases. The balance from the lost/misplaced wristband cannot be transferred.
A replacement wristband activation fee of €5 applies in case of lost or misplaced wristbands.
By using the Cashless system, you agree to the user terms and conditions. For any questions regarding Cashless, please contact info@rfmsomnii.com.
TOP-UPS
RFM SOMNII Intermarché recommends topping up your wristband before the event through your Personal Account on the RFM SOMNII Intermarché website. This will help you avoid queues and make the whole process easier.
In your Personal Account, you can top up your wristband using:
- MB WAY
- Credit/Debit card
Wristband top-ups can also be made at the event at various designated locations inside and outside the venue. These points will accept payment via:
- MB WAY
- Credit/Debit card
- Cash
REQUEST FOR INVOICE WITH TAX IDENTIFICATION NUMBER
By using the Cashless wristband system, you agree to electronic invoicing and acknowledge that you can download your consumption invoices through your Personal Account by scanning the QR code on your cashless wristband and going to the “Transactions” section.
If you want the invoice to include your tax number, you must enter it for each invoice. Invoices can be found in the “Transactions” section. If you do not enter your tax number, the invoice will be issued without it. You can add multiple tax numbers based on the type of consumption.
All invoices are delivered exclusively digitally through your Personal Account, and you can edit the billing information for each invoice.
No paper invoices will be issued at the event in accordance with the event’s environmental and sustainability policy. For any questions or clarifications, please visit the Cashless Support at the event.
REFUNDS
Refund requests will be open from 9:00 AM on Wednesday, July 10th, 2024, until 6:00 PM on July 11th, 2024. Only requests made within this timeframe will be considered.
Refund requests can be submitted through the Personal Account, which can be accessed by scanning the event wristband’s QR code or by entering the ticket reference number.
A processing fee of €2.50 will be applied to each refund request to cover operational costs. This fee will be deducted from the remaining credit on the wristband.
Please note that refunds may take up to 10 business days to process, starting from the day after the refund request period closes, which is July 25th.
No refunds will be issued on-site at the event.